On The Spot Auto Spa seeks to provide the best detailing service experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our mobile auto detailing services.
By scheduling any service with On The Spot Auto Spa you hereby agree to all terms listed on said agreement.
Terms & Conditions
On The Spot Auto Spa
Serving Rapid City and the surrounding area — including Pennington County, Box Elder, Sturgis, Deadwood, Summerset, and Black Hawk, SD.
1. Booking & Payments
When booking online, your card will be authorized for the full amount of your selected service. This means a temporary hold will be placed on your card, but you will not be charged until the service is completed.
Once your detailing service has been rendered, the full payment will be processed using the authorized funds.
Please note: Final pricing may vary based on the vehicle's condition, size, type, and location. All listed prices are starting prices.
2. Cancellation & Rescheduling
You may reschedule or cancel your appointment at least 12–24 hours in advance without penalty.
If you cancel less than 12 hours before your appointment or fail to show up, the full amount on hold may be partially or fully charged to compensate for the reserved time slot.
Repeated late cancellations or no-shows may result in losing the ability to book future appointments.
3. Preparation for Service
Please remove all personal belongings from the vehicle, including glove box, center console, door pockets, and trunk areas.
On The Spot Auto Spa is not responsible for any lost, damaged, or stolen personal items left in the vehicle.
If the vehicle is excessively dirty (e.g., pet hair, mold, vomit, heavy stains), additional charges may apply. We will inform you before proceeding. (Pet hair removal starts at +$50.)
4. Service Limitations & Conditions
Our services are performed to the best of our ability within the limitations of the vehicle's condition.
Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive.
We do not guarantee 100% stain removal if damage is too deep or permanent.
5. Weather Policy (Mobile Service)
As a fully mobile service, our work depends on weather conditions. In the event of inclement weather (rain, snow, freezing temperatures), your appointment may be rescheduled.
We will contact you as early as possible to coordinate a new time.
If you have access to a garage or covered area, please let us know—it may allow the appointment to continue.
6. Payment Policy
The remaining balance is due immediately after service completion, payable via:
Cash
Credit/Debit Card
Check
Failure to pay in full on the same day will result in a 10% late charge accrued each day if left unpaid.
7. Satisfaction Guarantee
We take pride in our work and aim for 100% satisfaction.
If you are unhappy with any part of your service, please let us know during your inspection & before we leave the site so we can address the issue immediately.
8. Liability Waiver
By booking with us, you agree that On The Spot Auto Spa is not liable for:
Pre-existing damage to paint, trim, fabric, or electrical components.
Damage resulting from improper prior repairs, poor aftermarket installations, or manufacturer defects.
Any mechanical or electrical issues that may arise during or after detailing.
9. Right to Refuse Service
We reserve the right to refuse or cancel service for any reason, including:
Unsafe work conditions
Disrespectful behavior
Vehicles beyond our scope (e.g., biohazard level contamination)
10. Privacy & SMS Communications
By providing your phone number through our website or contact form, you consent to receive SMS messages from On The Spot Auto Spa related to your service inquiries and appointments. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help. We do not sell or share your information with third parties.
By booking an appointment, you agree to these terms and conditions.
Thank you for choosing On The Spot Auto Spa.